Complaints

About This Page

YourFinances.co.uk aims to provide accurate, accessible financial information and reliable digital tools. If you are dissatisfied with the website, its content, its accessibility, the operation of a tool or the handling of your personal information (see our privacy policy), please contact us at Contact@YourFinances.co.uk or visit our contact page.

YourFinances.co.uk is licensed to NXD Team Ltd (company number 15412004), registered at 3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE. Learn more about us. Also, please review our terms of use, our editorial policy, and our legal disclaimer.

How to Make a Complaint

1. Email Contact@YourFinances.co.uk.
2. Explain the issue clearly.
3. Identify the relevant page, tool, form or communication.
4. Include enough information to investigate the matter.

We aim to acknowledge complaints within five working days and respond as promptly as reasonably possible.

What Happens Next

We will review the issue you have raised and explain the outcome and any corrective action taken. If your complaint concerns the accuracy of published content, we will review the content against our standards described in our editorial policy, particularly to ensure the accuracy of information regarding various debt solutions. If it concerns the operation of a tool, we will investigate and report back.

Regulatory Status

YourFinances.co.uk is not authorised or regulated by the Financial Conduct Authority and does not provide regulated financial or debt advice. Complaints about YourFinances.co.uk are therefore not automatically eligible for consideration by the Financial Ombudsman Service. However, you can find information on where to get free debt advice on our site, or explore our free tools like the IVA checker and the debt assessment tool.

Complaints About a Separate Regulated Service

Where a user has been introduced to or has received a regulated service from a separate authorised firm, a complaint about that regulated service should be made directly to that firm. The authorised firm is responsible for explaining its complaints process and whether the complaint may subsequently be referred to the Financial Ombudsman Service.

Data Protection Complaints

If your complaint concerns the handling of your personal information, you may also contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

https://www.ico.org.uk

The ICO is separate from the Financial Conduct Authority and the Financial Ombudsman Service.