Argos Card Persistent Debt Notification
If you have received a letter from Argos Financial Services about "Persistent Debt," it means that over the last 18 months, you have paid more in interest, fees, and charges than you have towards paying back the actual amount you borrowed.
This is an FCA rule designed to help you get out of debt. You are not in trouble yet, but you need to take action to avoid your card being suspended.
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What This Means
- 18 Month Warning: You are paying too little. You need to increase payments.
- 27 Month Warning: If you haven't fixed it, they may offer a repayment plan.
- 36 Month Action: If the debt is still persistent, they may suspend your card and close the account.
Your Rights (CONC)
You have rights under FCA rules:
- Affordable Plan: They cannot force you to pay more than you can afford.
- Forbearance: If you can't afford to increase payments, they must treat you with forbearance (e.g., reducing interest).
Steps You Can Take
- Increase Payments: If you can afford it, increase your monthly payment to clear the balance faster.
- Contact Argos: If you can't afford to pay more, call them. Tell them you are in financial difficulty.
- Request a Plan: Ask for a repayment plan that clears the debt over a reasonable period (e.g., 3-4 years) without more interest.
- Consider Consolidation: Could you move the debt to a 0% balance transfer card?
- Seek Advice: If you have many persistent debts, contact StepChange.
Risks to Be Aware Of
- Card Suspension: You will lose the ability to use the card.
- Credit Impact: While persistent debt itself isn't a default, having the account closed or entering a forbearance plan might be recorded.
Understanding Universal Consumer Rights
Regardless of the specific scenario, creditors and debt collectors in the UK must adhere strictly to the Financial Conduct Authority (FCA) CONC rules when pursuing outstanding debts. This regulatory framework ensures you are treated fairly and not subjected to undue pressure.
You have the legal right to request that a creditor only contacts you in writing, which can help alleviate stress and stop harassing phone calls. If you choose to appoint a regulated debt advisor, creditors must communicate directly with them on your behalf. Furthermore, under FCA guidance (FG21/1), if you are experiencing a mental health crisis, financial hardship, or are otherwise vulnerable, creditors have a legal obligation to adapt their approach, suspend collections, and allow you time to seek help. For more specialized guidance, visit our Mental Health & Money Hub.
Your Debt Solution Options
If you are unable to repay what you owe, you may be eligible for a formal or informal debt solution. Choosing the right path depends on your income, assets, and the total amount you owe. Common options include:
- Breathing Space: A government scheme offering 60 days of legal protection from creditor enforcement and frozen interest while you seek professional advice. Learn more about government debt help.
- Debt Management Plan (DMP): An informal arrangement where you make a single, affordable monthly payment to your creditors. Find out if a Debt Management Programme is right for you.
- Individual Voluntary Arrangement (IVA): A formal, legally binding agreement to repay a portion of your debts over typically 5 to 6 years, with the remainder written off. Read our IVA explained guide.
- Debt Relief Order (DRO): Aimed at individuals with qualifying debts under £50,000, minimal assets, and low disposable income. The application fee is £0. See our DRO explained guide.
- Bankruptcy: A formal insolvency route for those who cannot reasonably repay their debts, usually resulting in discharge after 12 months, though it may involve selling high-value assets. Read more in Bankruptcy explained.
- Full and Final Settlement: Negotiating a lump sum payment to clear the debt for less than the full balance. You can draft settlement offers using our document generator.
Getting Free Help
You do not have to pay for high-quality debt advice. In the UK, there are several outstanding charities and organisations that provide free debt advice. Organisations like StepChange, National Debtline, Citizens Advice, and MoneyHelper are all highly experienced, impartial, and FCA-regulated.
Speaking to a professional can help you structure a manageable budget, protect your home, and prevent creditors from taking legal action against you.
Taking Action Now
Taking proactive steps is the best way to regain control over your financial situation. Here are practical tools you can use right away:
- Use our free document generator to create legally sound letters for holding off creditors, requesting information, or offering settlements.
- Keep a precise record of all creditor communications using our letter tracker.
- Understand your exact affordability by creating a realistic household budget with our budget balancer.
- If you need a comprehensive overview of your options, complete a full debt assessment.
- Once you're back on track, you can start rebuilding your financial standing via our credit rebuilders hub.
Need Free Advice?
For free, confidential, and impartial debt advice, you can contact MoneyHelper.
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Disclaimer: Information only — not regulated debt advice. All regulated services are delivered by FCA-authorised partners.